Refund Policy

Standard online courses

You may request a refund within 14 calendar days of purchase if you have accessed less than 20% of the course. Email info@puritycourse.com from the purchasing email address and include the course name and order number.

We do not normally provide a refund after more than 20% of a course has been accessed or after the 14-day period, except where required by law or where the course is materially defective and we cannot correct it within a reasonable time.

Duplicate or unauthorized charges

Contact us promptly if you believe a charge was duplicated or unauthorized. We may request reasonable information to locate and investigate the transaction. This does not limit your rights with your card issuer.

Custom training

Custom-course discovery is free unless a proposal says otherwise. Deposits, cancellations, rescheduling, and refunds for custom training are set out in the proposal before payment because preparation and delivery commitments vary.

Processing

Approved refunds are sent to the original payment method. We normally initiate them within five business days; your financial institution may take additional time to post the credit. Course access may end when a full refund is issued.

No physical returns

Purity Course sells digital educational services. Nothing is shipped and there is no physical return process.

Contact

Refund requests can be sent to info@puritycourse.com or Purity Collective Labs LLC, 1518 Prescott Street, Oakland, CA 94607, United States.